Servicios

telecommunications infrastructure
services
.
operational continuity
services
Always in operation
image10
The operations of all the departments depend to a greater or lesser extent on the data centers. They are, literally, the heart of your company.

Your business can not stop. Never.

Whether your company is large, small or medium, we are in a competitive world, where you can not afford to fail. Nowadays it is essential for any company in any field to maintain the operational continuity of their businesses, permanent, 365 days a year.

This availability is achieved by making appropriate risk management, from the preventive, predictive and reactive point of view, anticipating all possible adverse scenarios and from that, choosing a design that minimizes risks and corrective measures. Ensuring a maintenance of the normal operation of the business is not an option: it is a necessity.

ETICSA brings knowledge, experience, solutions and services that help you support the operation of your business. So… it does not stop. Never.

DO YOU NEED A PROJECT? Contact Us

Technological Infrastructure Continuity

The technological infrastructure is segmented by its availability, which is basically composed of the following stages:

THE CLASSIFICATION OF TECHNOLOGICAL INFRASTRUCTURE

DESIGN / CONSTRUCTION

MAINTENANCE

Operation

For these stages there are regulations and procedures of the industry that allow to address the stages of design / construction (TIA Standards, Up Time and others) and operation (ITIL, Cobit), however, for data center maintenance there are no regulations, but the recommendations of manufacturers to guarantee the operative continuity of their solutions, for that reason to count on an integral service of maintenance of the facilites happens to be crucial in the operative continuity of the infrastructure.

The Data Center maintenance has different frequencies according to each solution, the operating life of the systems and operating environments, all of them must be planned in a PIMO (Comprehensive Operational Maintenance Program), which is part of the SCO (Service of Operational Continuity ), which includes not only preventive maintenance, but corrective, capacity planning, assessment, IT Check, IT Clean, among others, which are specialized and necessary services for infrastructure.

DETAILS OR SCOPE OF SERVICE

  • Comfort air conditioning in buildings.
  • Detection and fire extinguishing networks.
  • UPS equipment and batteries.
  • Generator sets / generators
  • Electrical networks, boards and lighting.
  • Precision air conditioning for computer rooms and technical rooms.

APPLICATIONS OF THE SERVICES

  • Computer and communications rooms.
  • Large Data Center.
  • Control rooms and critical mission.
  • Industrial applications.
  • Electrical rooms.
  • Mechanical rooms.
  • Corporate infrastructure.

telecommunications infrastructure

365-infraestructura
Data networks are the veins through which the vital fluid of your company circulates. Always: 365 days 24 hours a day, 7 days a week.

Data centers are essential for traffic, processing and storage of information

Currently, traditional networks have been migrating to multiservice networks, this is due to the integration of data, voice and video services on a single platform, which for transmission of the MAN type, is made in fiber optic channels and then transformed into UTP or coaxial copper, these networks are known as HFC networks.

An HFC network is a cable telecommunications network, which combines optical fiber and coaxial cable. These networks are basically composed of four clearly differentiated parts: the header, the trunk network, the distribution network and the connection network.

ETICSA, has developed a service composed of a team of technicians and professionals specialized in carrying out infrastructure services in critical mission sites, including the following tasks of the service:

  • Implementation of HFC cable networks.
  • Implementation of wiring, for copper channels and F.O.
  • Energization of equipment in alternating and continuous current.
  • Assembly of equipment and anchors of racks.
  • Measurements and adjustments of video spectrum levels.
  • Electrical measurements and twisted pair channel performance.
  • Movements and change of communications infrastructure.
  • Installation of ducts for F.O. and Weak Currents (Fiber Runner).
  • Labeling and registration of connections.

WE ACT UNDER DIFFERENT SCENARIOS AND NETWORK ARCHITECTURES

  • Computer rooms.
  • IP networks.
  • External plant.
  • Wireless networks.
  • Modular and Fixed Antennas.
  • CCTV platforms.
 

PROCESSES OF TECHNOLOGICAL OUTSOURCING

Lorem ipsum dolor sit amet conse ctetur adipisicin
Outsourcing allows immediate access to the most cutting-edge know-how, without losing focus on the core of your business.

Technological outsourcing processes:
adapt to a world in constant change.

With the great technological advances that we have today, the accelerated pace of business growth and competition, companies have to focus their efforts more on their “core business”, seeking the support of external companies. through those that can outsource certain areas of it.

Outsourcing IT processes or areas is recommended for all those companies that seek to focus on their business. Nowadays, practically all companies need the technological part and the benefits they can obtain from it for the administration of their business.

The outsourcing of services or processes, is an area in constant growth, the administration of human resources, allows organizations to have specialized resources and with guaranteed availability, obtaining the following benefits:

  • Opportunity.
  • Reliability.
  • Security.
  • Cost effectiveness.
  • Confidentiality.

Personnel administration is a very important process within companies and organizations. Its functions are focused on improving the efficiency and effectiveness of the processes, its operating principles are:

  • Planning.
  • Execution.
  • Control.

THE SERVICES AVAILABLE IN ETICSA

  • Asset Management.
  • Continuity Management.
  • Network Operations (Help Desk Administration).
  • IP Network Administration (Administration and configuration of corporate networks).
  • Microinformatics Management (Attention to users for resolution of Microsoft and other platforms).
  • Warehousing Management of Microinformatics.
  • Operational Management of dispatches.

specialized services

365-servicios

Data centers are essential for traffic, processing and storage of information

Scopes or details of the service:

  • Continuity of technological infrastructure.
  • Technological Outsourcing Processes.
  • Telecommunications Infrastructure Services.
  • Specialized services.
  • Monitoring, Supervision and Control.
 

All the technological infrastructure that ETICSA develops and implements, requires the specialization of services for critical mission infrastructure, for this it must have technical personnel and specialized professionals, for this reason it is essential that the personnel in charge of these tasks possess within their knowledge, the following characteristics:

SPECIALIZATION, PLANNING CAPACITY, UPDATING CAPACITY.

Simple or daily tasks that could be present in common office areas, become critical and require a specialized implementation that guarantees the operational continuity of the IT infrastructure, of critical mission for an organization, where they stand out (Data Center, Communications Closet, Control Rooms and others). These specialized services have the development of a methodology that reduces risks and ensures execution at scheduled times. The following are highlighted as specialized services:

  • Technological Removals: IT Infrastructure transfer services, which need to be moved in very limited time windows, to have the least time of non-availability of services, or it is sometimes necessary to transfer large volumes of IT infrastructure, for transfers of offices or mass user groups, this includes migration plans with risk analysis, packing according to the equipment to be moved, unpacking, service testing protocols and reception of equipment and infrastructure.
  • Network Audit: Communications network audit services from layer 1 to layer 7 of the OSI model, data collection of traffic within the network, analysis and recommendations to improve performance and network latency.
  • Electrical Networks Audit: Service designed to identify potential electrical risks within the network, deficiencies in the electrical architecture of the solution and deficiencies in the quality of energy provided, for this there are professionals and measuring equipment that allow taking electric samples in time and that are part of the service information analysis.
  • IT Clean: Specialized service for the decontamination of technical rooms, designed to eliminate pollution, with pollution measurements before and after performing the service, this is carried out by technical personnel who know the criticality of the sites and with a methodology that decreases the risks in the operation.
  • IT Check of Data Center and Control Rooms: Specialized inspection service to technical rooms, composed of a staff of professionals who can identify vulnerabilities and / or improvement opportunities for the infrastructure of the room, allowing it to be classified in different levels of availability according to the to the inspection carried out.

DETAILS OR SCOPE OF SERVICE:

  • Technological removals.
  • Network Audit.
  • Electrical Architecture Audit.
  • IT Clean.
  • IT Check of Data Center and Technical Sites.

SCOPE AND CONSIDERATIONS OF OUR SERVICES

365-alcance

An integral service, tailored to your needs

AVAILABILITY IN SLA

We have flexible and configurable SLA, adjusted to the specific requirement. Response times associated with different hours and geographical points of attention.

 

MAINTENANCE SERVICES

  • All the services associated with maintenance, comprise the technical and technological infrastructure.
  • In the maintenance mode, it is possible to have the option of spare parts, parts and rotation parts included.
  • Energization of equipment in alternating and continuous current.
  • Each of the services is delivered with the documentation and customized reports.
  • For any of the maintenance options, these can be addressed under 7×24, 5×8 coverage or SPOT.
  • Our scope is complete according to the type of service.

SCOPE OF MAINTENANCE SERVICES

Predictive

Preventive

Corrective

It includes a survey and diagnosis of tasks to be carried out in the medium to long term, including possible design and distribution changes.Oriented to minimize the risk of equipment failures, following manufacturing recommendations and / or operating regulations.It allows to correct anomalous situations and adjust them to the efficient and optimal functioning of the equipment.